sporzy Frequently Asked Questions

sporzy requires a government-issued photo ID — such as your National Identity Card (NID), passport, or driving licence — along with proof that the payment method you use belongs to you. For bKash or Nagad users, a screenshot of your mobile financial account showing your name and number is typically sufficient. Identity verification is a one-time process and unlocks full withdrawal access.

The minimum age to register and play on sporzy is 18 years. This is a firm, non-negotiable requirement. All accounts are subject to age verification, and any account found to belong to a person under 18 will be closed immediately. sporzy takes its 18+ commitment seriously as part of its responsible gaming obligations.

To reset your sporzy password, go to the login page and click the "Forgot Password" link. Enter the mobile number or email address registered on your account and follow the verification steps sent to you. If you do not receive the reset message within a few minutes, check your spam folder or contact [email protected] for manual assistance.

No. sporzy strictly permits one account per person. Operating multiple accounts — whether under the same identity or different ones — is a violation of the Terms and Conditions and may result in all associated accounts being permanently closed and balances forfeited. If you have lost access to a previous account, contact [email protected] to recover it rather than registering a new one.

bKash deposits on sporzy are credited instantly in the vast majority of cases. Once you complete the payment via the bKash app or USSD menu and enter the correct transaction reference in your sporzy account, funds appear in your balance within seconds. On rare occasions, network congestion may cause a delay of up to five minutes — if funds have not arrived after fifteen minutes, contact support with your bKash transaction ID.

Yes, sporzy accepts deposits via Nagad. The process is identical to bKash — send the deposit amount to the sporzy Nagad merchant number shown on the deposit page, then enter your Nagad transaction reference in your account. Nagad deposits are credited instantly. The minimum deposit via Nagad is ৳200.

The minimum deposit on sporzy is ৳200, regardless of which payment method you use — bKash, Nagad, Rocket, or Upay. There is no upper limit on deposits, though very large deposits may trigger a manual review as part of standard fraud prevention procedures.

The minimum withdrawal on sporzy is ৳500. Withdrawals are processed to the same mobile financial account (bKash, Nagad, Rocket, or Upay) that was used for deposits, as part of our anti-money-laundering procedures. Your account must be fully verified before you can submit a withdrawal request.

Most sporzy withdrawals to bKash, Nagad, Rocket, and Upay are processed within one to four hours during regular business hours (Bangladesh Standard Time, UTC+6). Withdrawals submitted late at night or during peak periods may take up to 24 hours. Bank transfer withdrawals via Dutch-Bangla Bank, BRAC Bank, or other partner banks typically take one to two business days.

sporzy does not charge any platform-side fees on deposits or withdrawals. However, your mobile financial service provider (bKash, Nagad, Rocket, or Upay) may apply their standard transaction charges on your end — these are set by those providers and are outside sporzy's control. Check your payment provider's current fee schedule for details.

Yes. sporzy covers a wide range of cricket competitions, including the Bangladesh Premier League (BPL), the Indian Premier League (IPL), ICC T20 World Cup, ICC Cricket World Cup, and international bilateral series featuring the Bangladesh Tigers. Available markets typically include match winner, top batsman, total runs, over/under, and live in-play betting on selected matches.

sporzy Casino offers live casino tables, slot games, virtual sports, and more. Live casino titles — including live roulette, baccarat, blackjack, and game shows — are powered by providers such as Evolution Gaming, Pragmatic Play Live, and Ezugi. The slot library features titles from NetEnt, Pragmatic Play, and Spribe, including Aviator and other crash-style games popular among Bangladeshi players.

Yes, sporzy is fully optimised for mobile play. The platform runs smoothly on any modern smartphone or tablet browser — Android and iOS — without requiring a separate app download. Simply open sporzy.vip in your mobile browser, log in, and enjoy the full game library, live betting, and account management features from your device.

Return-to-Player (RTP) percentages vary by individual game title and are set by the game provider, not by sporzy. Most slots in the sporzy library carry RTPs between 94% and 97%. You can find the specific RTP for any slot by checking the game's information or rules screen inside the game itself. Higher-RTP games statistically return more to players over the long run.

All games available on sporzy use certified Random Number Generator (RNG) technology provided by their respective software studios — Pragmatic Play, NetEnt, Evolution Gaming, Spribe, and others. These providers submit their RNG systems to independent testing laboratories to confirm fairness. sporzy does not modify game logic or outcomes — the results you see are generated entirely by the provider's certified software.

sporzy offers a welcome bonus to newly registered players on their first deposit. The specific bonus percentage and maximum amount are displayed on the promotions page at the time you register — bonus terms are updated periodically. All welcome bonuses are subject to wagering requirements that must be completed before bonus-derived winnings can be withdrawn.

Wagering requirements on sporzy bonuses specify how many times the bonus amount must be wagered before it can be withdrawn as real cash. For example, a ৳1,000 bonus with a 20x wagering requirement means you must place a total of ৳20,000 in qualifying bets before withdrawal is unlocked. Full wagering terms are listed in the individual bonus offer at the time of opt-in.

Yes, sporzy bonuses carry an expiry date, which is specified in the individual bonus terms at the time the offer is claimed. If the wagering requirements are not completed before the expiry date, the remaining bonus balance and any winnings generated from it will be forfeited. Always check the validity period before opting in to a bonus offer.

sporzy periodically runs seasonal promotions aligned with key events in the Bangladeshi calendar, including Eid ul-Fitr, Eid ul-Adha, and Pohela Boishakh (Bengali New Year), as well as major cricket tournaments like the BPL and T20 World Cup. These promotions are announced on the promotions page and via opt-in email communications. Players who have opted out of marketing will not receive promotional emails but can still check the promotions page directly.

sporzy uses 256-bit SSL/TLS encryption to protect all data transmitted between your device and its servers, ensuring your personal and financial information is secure at all times. Account passwords are stored in hashed form — sporzy staff cannot see your password in plain text. The platform employs fraud detection systems, KYC verification, and multi-factor authentication for internal systems to maintain a safe gaming environment.

sporzy operates as an online gaming platform accessible to adult players in Bangladesh and uses industry-standard security and fair-play practices. The platform does not make specific claims about local regulatory licensing. Players are advised to be aware of their local laws regarding online gaming. sporzy is committed to operating as a safe, fair, and transparent platform for all its users.

You can set a daily, weekly, or monthly deposit limit directly from the Responsible Gaming section of your sporzy account settings. A decrease to your limit takes effect immediately, while an increase is subject to a 24-hour cooling-off delay. You can also request a deposit limit by emailing [email protected] — our team will apply it without question.

To self-exclude from sporzy, email [email protected] with the subject line "Self-Exclusion Request" and specify your preferred duration — 30 days, 90 days, 6 months, 12 months, or permanent. Our team will lock your account and stop all marketing within one hour of receiving your request. Self-exclusion cannot be reversed before the chosen period ends.

If you feel that gambling is negatively affecting your finances, relationships, or mental health, reach out to sporzy's support team immediately at [email protected] — we are available 24 hours a day, 7 days a week. We can activate deposit limits, a time-out, or self-exclusion on your behalf without delay. You do not need to justify your request. Seeking help early makes a significant difference.